Should you need to take a longer break from gambling then cool off allows, we provide a self-exclusion facility which can be activated by the customer within 'My Account' or by contacting Support. Self-exclusion means that your account will remain closed for a minimum period of 6 months and will not be reactivated under any circumstances during the exclusion period. This is the major difference to a standard account closure request. A written request (expire after your stipulated time frame) is required before account re-opening can be considered.

If you are considering self-exclusion, please remember to contact all gambling companies with whom you have accounts and ask to self-exclude with them too. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.